Frequently Asked Questions

"Explore our Frequently Asked Questions page to find swift resolutions to common questions, ensuring a seamless experience. Gain insight into our services, policies, and procedures effortlessly. Your convenience is our priority; let us guide you through any questions you may have."

How do I secure my date?

We require a 50% non-refundable deposit at the time of booking to secure your date. The rest is due 14 days before your event.

Can I select my own type of candy?

Yes, we are happy to make it happen when we can! Our candy inventory is always changing, so we have a large selection of candy to choose from. Charges may apply to special candy requests outside of our inventory at that time.

What forms of payment do you accept?

We accept personal checks, money orders, and credit cards. Additional fees will apply with credit card processing. Return checks for insufficient funds extra fee.

What packages do you offer?

Every event is unique and comes with a particular set of circumstances. We would like to address requests individually. Send an email with your event date, the event location, and the guest count and we will provide you with options and go from there.

What area(s) do you service?

We service a 20-mile radius of the 15146-zip code. If you are outside of this area, a travel fee will be added. Please email or contact us via our website for an estimate.

How much candy do you bring?

The Candy Cove is a fully customized experience. This allows our company to quote your event either per person or all-you-can-eat. If you pay per person, each guest is allowed one candy container. (tickets will be provided to give your guests to turn in) If you would prefer to allow your guest unlimited candy, an additional fee will apply. Please contact us for a quote.

Can I have a custom balloon garland?

Yes! We can create custom balloon garlands. You pick the colors, and we can make it happen! Extra charges apply.